Training the voice of your business

Call Center training for success!  We’ll help your call center achieve excellence at all levels - for your managers, supervisors and agents. Our focus is training call center teams to help reach your strategic corporate goals, manage your key metrics and provide coaching to improve performance.

We have provided consulting and learning solutions to students from more than 5,000 companies worldwide through a full range of education and training solutions to call center professionals.

Our training is highly interactive and includes practice, role-play, feedback and coaching. Training is adapted to each participant’s needs by assessing each student’s demonstrated skills and by coaching and reinforcing the appropriate skills for performance improvement.
JER Online
1-866-537-5376
Customer Care and Call Handling Skills for Agents
Creating a “great call experience” for your customers is both an art and a science. The CCLS S.C.O.R.E. process is a call handling and communications skills process that includes techniques, skills and best practices to enable you to provide that great call experience every time! 1 year free access post course completion.
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Handling Change and Stress in the Call Center
Change is constant in a Call Center! Learn why change is difficult and how to effectively handle change and the stress associated with constant change. 1 year free access post course completion
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What Do Customer Service Agents Need to Know About the Call Center?
This online learning course designed for call center agents, introduces the functions of the call center and provides an understanding of the call center environment, its purpose, how it operates and the “best practices” used in the call center to insure business success.1 year free access post course completion.

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The CCLS Agent Certification Program
This online learning course designed for call center agents, introduces the functions of the call center and provides an understanding of the call center environment, its purpose, how it operates and the “best practices” used in the call center to insure business success.
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Manage Your Personal Performance and Development in the Call Center
Learn the powerful combination of Medical Billing, Coding and Health Insurance Specialist in a powerful certification training program from a company with over 40 years of experience.
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