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| Customer Care and Call Handling Skills for Agents |
| Creating a “great call experience” for your customers is both an art and a science. The CCLS S.C.O.R.E. process is a call handling and communications skills process that includes techniques, skills and best practices to enable you to provide that great call experience every time! 1 year free access post course completion.
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| Handling Change and Stress in the Call Center |
| Change is constant in a Call Center! Learn why change is difficult and how to effectively handle change and the stress associated with constant change. 1 year free access post course completion
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| What Do Customer Service Agents Need to Know About the Call Center? |
This online learning course designed for call center agents, introduces the functions of the call center and provides an understanding of the call center environment, its purpose, how it operates and the “best practices” used in the call center to insure business success.1 year free access post course completion.
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| The CCLS Agent Certification Program |
This online learning course designed for call center agents, introduces the functions of the call center and provides an understanding of the call center environment, its purpose, how it operates and the “best practices” used in the call center to insure business success.
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Click here for complete course details...
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| Manage Your Personal Performance and Development in the Call Center |
| Learn the powerful combination of Medical Billing, Coding and Health Insurance Specialist in a powerful certification training program from a company with over 40 years of experience.
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Click here for complete course details...
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